Return & Refund Policy

At ZhuanXin, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help. Please review our return and refund policy below.

๐Ÿงพ Return Conditions

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Returns that affect secondary sales are not accepted.

๐Ÿšซ Non-Returnable Items

  • Opened packaging or items showing signs of use.
  • Any item not in its original condition or damaged by customer misuse.

๐Ÿ’ธ Refund Process

  • Submit a return request via our online form or email.
  • Our team will respond within 3 business days.
  • Once approved, refunds will be issued to your original payment method within 5โ€“10 business days.

๐Ÿšš Shipping Costs

  • Returns due to non-quality issues require the customer to cover return shipping and restocking fees.

๐Ÿ“ฉ Contact Us

If you have any questions regarding returns, please contact our support team:

Email: service@zhuanxin.com

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